How can we help?

Getting Started

Installing the app

1. Open the App Store on your iPhone or iPad.
2. Search for "Free VPN Gratis" or follow the link from this website.
3. Tap Get and confirm with Face ID, Touch ID, or your Apple ID password.
4. Open the app once installed.

Connecting for the first time

1. Launch Free VPN Gratis.
2. The first time you connect, iOS will ask you to allow Free VPN Gratis to add a VPN configuration. Tap Allow and confirm with Face ID, Touch ID, or passcode.
3. Pick a server location, or tap the connect button to use the recommended server.
4. When the status indicator turns green, your traffic is being routed through the secure tunnel.

Troubleshooting

The VPN won't connect

• Make sure your iPhone or iPad has an active internet connection (Wi-Fi or cellular).
• Try a different server location from the list.
• In iOS Settings → General → VPN & Device Management, remove any old Free VPN Gratis configuration, then reopen the app and reconnect.
• Restart the Free VPN Gratis app.
• If the issue persists, restart your device.

The connection drops or feels slow

• Switch to a server geographically closer to you.
• Move closer to your Wi-Fi access point or test with a different network.
• Disable battery saver / Low Power Mode, which can throttle background networking.
• Update Free VPN Gratis and iOS to the latest available versions.

An error message appears

Please email us at yongrongli@vpngratis.xyz with:

• The exact wording of the error message (a screenshot is great).
• Your device model (e.g., iPhone 15 Pro) and iOS version.
• The Free VPN Gratis app version (visible in the app's settings screen).
• Approximate time the issue happened, so we can correlate with diagnostics.

Subscriptions & Billing

How to view or cancel a subscription

1. Open the iOS Settings app on your iPhone or iPad.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Select Free VPN Gratis.
5. Tap Cancel Subscription. Cancellation takes effect at the end of the current billing period.

Refunds

All purchases — including subscription renewals — are processed by Apple through your Apple ID. Refund requests must be submitted to Apple. You can request a refund at reportaproblem.apple.com. VPN Gratis Limited cannot issue refunds directly for App Store purchases.

Restoring a purchase

If you reinstall the app or switch to a new device, sign in with the same Apple ID you used at purchase, open Free VPN Gratis, and tap Restore Purchases on the subscription screen.

Privacy Questions

For questions about how we handle data — including data deletion requests — please contact us at yongrongli@vpngratis.xyz with the subject "Privacy Request". You can also read our Privacy Policy for a complete overview.

Still need help?

Our team is happy to help with anything we haven't covered above.